xbajii Privacy Policy
Your personal information is completely safe with us. This policy clearly explains how xbajii collects, uses, and keeps your information secure.
Introduction and Scope
Introduction
xbajii ("we", "our", "platform") is a trusted online betting and casino service provider in Bangladesh. We place the highest importance on the privacy of our users ("you", "your"). This privacy policy describes what kind of information we collect when you use the website https://xbajii.cam, why we collect it, how we use it, and how we keep that information secure.
By creating an account on this platform or using the services, you will be considered to have agreed to this privacy policy. If you disagree with any part of this policy, please refrain from using our services.
What Kind of Information We Collect
Personal Identity Information
We collect the following information during account registration and verification:
- Full name and date of birth (for age verification)
- Email address and mobile number
- National ID number or passport details (if required)
- Current address and postal code
- Occupation and source of income (for KYC verification)
Financial Information
We collect the following information to process deposits and withdrawals:
- bKash, Nagad, Rocket, or Upay mobile banking number
- Bank account number and bank name (for bank transfers)
- Transaction history and amounts
- Date and time of deposits and withdrawals
We never store your full card number or CVV on our servers.
Technical Information
Information collected automatically from your device and browsing activity:
- IP address and device type
- Browser type and version
- Operating system
- Pages visited and click data
- Login time and session information
- Information obtained through cookies and similar tracking technologies
Gaming Activity Information
Your gameplay data on our platform is used to improve security and service quality:
- Names and duration of games played
- Bet amounts and results
- Bonus usage history
- Betting patterns and preferences
- Responsible gaming limit information (if set)
How We Use Your Information
Purposes for Using Information
xbajii uses collected information only for legitimate and defined purposes. The main purposes for which we use your information are:
- Account Management: Creating, verifying, and maintaining your account.
- Financial Transactions: Securely processing deposits, withdrawals, and bonuses.
- Identity Verification: KYC process and age confirmation (21+).
- Fraud Prevention: Detecting and preventing suspicious activity.
- Customer Support: Providing assistance via 24/7 live chat and email.
- Platform Improvement: Enhancing service quality and adding new features.
- Responsible Gaming: Identifying the risk of excessive play and providing support.
- Legal Obligations: Complying with applicable laws and regulations.
Information Sharing and Disclosure
When Information May Be Shared with Third Parties
xbajii generally does not share your personal information with third parties. However, information may be disclosed in the following limited circumstances:
- Payment Processors: Information necessary to complete transactions through bKash, Nagad, Rocket, Upay, or a bank is shared with the relevant payment gateway. These institutions follow their own privacy policies.
- Identity Verification Services: Limited information may be shared with approved third-party identity verification services for the KYC process.
- Legal Authorities: Information may need to be disclosed to relevant authorities due to a court order, government directive, or legal obligation.
- Fraud Prevention: Information may be shared within the industry for the purpose of detecting and preventing fraud.
- Business Transfer: If xbajii undergoes a merger or acquisition, information may be transferred to the new ownership.
Cookies and Tracking Technologies
What Cookies Are and Why They Are Used
Cookies are small text files stored on your device when you visit our website. xbajii uses cookies for the following purposes:
- Essential Cookies: Maintaining login sessions and ensuring security.
- Functional Cookies: Remembering language preferences and other settings.
- Analytics Cookies: Monitoring and improving platform performance.
Cookie Controls
You can control cookies by changing your browser settings:
- Block all cookies (some services may not work).
- Receive a warning before new cookies are stored.
- Reject cookies from specific websites.
- Delete all cookies at the end of a session.
However, disabling essential cookies may cause problems with login and financial transactions.
Data Security Measures
How We Keep Your Information Secure
xbajii takes the highest level of technical and organizational measures to protect your personal and financial information. Our security framework includes:
- SSL/TLS Encryption: All data transmissions are protected by 256-bit SSL encryption, which prevents third parties from intercepting information.
- Database Encryption: Stored sensitive information is kept in encrypted form.
- Firewall and Intrusion Detection: Prevention of unauthorized access and cyberattacks.
- Two-Factor Authentication: An additional security layer for login and financial transactions.
- Regular Security Audits: Periodic security assessments conducted by independent experts.
- Staff Training: Regular training provided to all staff on data protection.
Data Retention Period
How Long Information Is Retained
xbajii does not retain your information for longer than necessary. The retention policy for different types of information is as follows:
- Account Information: For as long as the account is active and for the period required to meet legal obligations after it is closed.
- Financial Transaction Records: For at least five years after account closure — to comply with financial laws.
- KYC Documents: For the period specified according to regulatory requirements.
- Technical Logs: Generally up to 12 months, after which they are automatically deleted.
- Customer Support Communications: Up to 24 months after a matter is resolved.
Once the retention period ends, information is securely deleted or anonymized.
Your Rights
Right to Access and Correct Information
You have the following rights:
- The right to request a copy of your personal information held by us.
- The right to request correction or updating of inaccurate or outdated information.
- The right to request deletion of certain information (where no legal obligation exists).
- The right to object to the processing of personal information.
To exercise these rights, contact us at [email protected].
Opting Out of Marketing Communications
You can stop receiving marketing emails or notifications at any time:
- Go to your account settings and change your communication preferences.
- Click the "Unsubscribe" link in our emails.
- Send a direct request to [email protected].
Even if you opt out of marketing communications, important account and transaction-related messages will continue.
Protection of Minors
Access Prohibited for Those Under 21
xbajii strictly does not allow anyone under the age of 21 to use our platform. We do not intentionally collect any information from minors.
If we find that a minor has provided us with personal information, we will immediately close that account, delete all related data, and take steps to return any associated funds if necessary.
If you believe a minor is using our platform, please let us know at [email protected]. We will take immediate action.
Policy Changes & Updates
Changes to the Privacy Policy
xbajii reserves the right to update this privacy policy as needed. If significant changes are made, we will:
- Display a notice on the platform.
- Notify you at your registered email address.
- Update the "Last Updated" date at the top of the policy.
Continued use of the platform after any changes will be considered your acceptance of the revised policy. We therefore recommend visiting this page regularly.
Contact & Complaints
Privacy-Related Contact
If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us. xbajii takes every inquiry seriously and strives to respond promptly.
Email:
[email protected]
Live Chat:
24/7 support in Bengali
Your Privacy Is Our Priority
For more information, please read our Responsible Gaming policy and Terms & Conditions.